We held our first webinar for a major customer yesterday. This webinar was designed for sales representatives around the country to understand best practices in the use of the Customer Portal we built. I wanted to share some of the highlights and lessons that we learned in putting together this webinar. This was the first time we've done a webinar — we have done many one-on-one web demos with conference calls to clients, however this was the first time we ventured into the realm of webinars. More...