Case Studies

Project Profile for a Relationship Manager Website

Executive Summary

Organization

The association which operates out of Hazel Crest, IL has been in service for over 40 years.

Solution Description

The website gives the association’s members who are mayors and village managers, a portal for relationship management.

Benefits

A robust website providing viewers with the latest news, programs, and events within the association. Members can manage their profile online and also communicate with other members.

Software and Services

  • ASP.NET 1.1
  • SQL Server 2005

Customer Profile

Sector: Non-Profit
Industry: Civic Development

South Suburban Mayors and Managers Association (SSMMA), located south of the City of Chicago, is an intergovernmental agency providing technical assistance and joint services to 42 municipalities representing a population of over 650,000 in Cook and Will Counties. SSMMA members work cooperatively on transportation, legislation, land use, economic development, recycling, purchasing, storm water and open space planning, infrastructure, human resources, public safety and housing issues.

Business Situation

The association needed a robust website that would provide them with a solid presence on the internet. It was important that the new website would showcase the association, include detailed information on all programs and services, provide a relationship and events manager, and feature a separate module for administrative tasks.

Solution

The interactive website gives the association a professional presence with an array of interactive functionality. The website provides viewers with a complete overview of the association. There are approximately 50 various pages showcasing the programs and services the association is affiliated with. The website also provides the following interactive functionality:

Membership Module

Current members of the association can log into the website and maintain their information. Members can also search for other members and send them email correspondence without leaving the website. This saves both members and the association time.

Events

All visitors to the website can view the association’s events. Events such as meetings, training programs, and special events are showcased. Visitors can access the details and also register for an event.

Administrative Module

The association’s staff can perform several functions within the website including:

  • Manage programs
  • Manage news releases
  • Manage events
  • Manage committee members
  • Manage members
  • Mass email members

This flexibility gives the association a way to manage their website without the need for specific technical knowledge. This also keeps operational costs down since the association does not need assistance from outside professional technology companies.

The interactive website provides the opportunity to better serve prospective and existing members, while saving the association money in operational costs.