1) What insights are valuable to my business?
CRM solutions provide a multitude of analytics capabilities and insights into company data. This can assist in making more informed decisions and an improved customer experience. Lay out which insights would be valuable to improve your company's actions and use a CRM solution that could provide access to this data.
2) Which CRM systems are used by others in my industry?
To help decide which CRM system is right for you, find out which platforms are used by companies like yours. Some solutions are designed for certain industries or types of companies.
3) Is there an opportunity to customize?
Look for possible customization needs that can benefit your company and see what options for customization are available. Many times, customization can provide a business with unique and valuable insights and/or capabilities to help make the most out of the investment.
4) Will the system's functionality fit into my business processes?
Similar to researching solutions that are designed for your specific industry, it is best to find a solution that matches with your business processes and needs. The system should work with your needs - otherwise it won't be used to the fullest potential.
5) How and where can this make a difference in the company?
When deciding on a solution, it's important to have a good understanding of exactly how this CRM will benefit or affect your company. Will it align with your organization's goals? Weigh the outcomes that different options may have.
6) What are my short and long term goals?
This is one of the most crucial questions to understand the CRM solution that is right for you. The solution in which you invest must align with your company to achieve goals in both the short and long term. Outline what you would like to achieve for your business from a CRM system.
7) How can the solution improve employee and customer experience?
Choose a system that improves customer relations and employee engagement. Utilize a CRM to implement a personalized marketing campaign for customers. For employees, find a system that has an intuitive user experience so they can use the tools available.
8) Does it integrate with the current system?
The software should be able to blend with your current system and improve collaboration. Consider the tools you use currently and choose the ones you want to communicate with your CRM. Keep the end goals of your customer relationship management project in mind.