Careers At Alligatortek

Maintenance Plan

Our maintenance agreement is the easiest and most cost effective way of protecting your software investment. An active maintenance agreement ensures uninterrupted access to product notifications; skilled support professionals by phone, chat and online to keep pace with the demands of your IT and business users. You'll avoid costly outages and loss of productivity and time, giving you the ability to focus on more strategic business objectives.

Keep Your Solution Up-to-date

As technology advances, the number of critical software and firmware releases, security patches and regulatory compliance updates increase. Software, hardware and cloud application features are continually added or enhanced as systems evolve, so you need to ensure your solution can keep up with the ever-changing technology environment.

Our Maintenance Plan Includes:

Browser Version Check

  • Inform you of new major versions of the following browsers as they become available:
    • Firefox
    • Chrome
    • Microsoft Internet Explorer
    • Safari (Macintosh computers only)
  • Verify if application is functional on the most recent version. Although functionality may not be identical among browsers, critical elements of each page will be tested.
  • Provide report of test results
  • Recommend options to upgrade (as required)

Mobile Operating Systems Compatibility Check

  • Inform you of when a new major release of iOS or Android as becomes available
  • Verify if application is functional on the most recent versions of the as. Although
  • functionality may not be identical among mobile platforms, critical elements of each
  • screen will be tested.
  • Provide report of test results
  • Recommend options to upgrade (as required)

Database Maintenance

  • The SQL Database that houses the application data requires routine maintenance to function optimally.
  • Maintenance Plan
    • Setup to run daily for the application database
    • Monitor daily to make sure all steps run successfully
    • Will include the following:
      • Re-indexing
      • Database Backups
      • DBCC checks
      • Shrink DB
      • Shrink Log

Database Server Performance Monitoring

Monitor the SQL Database Server to ensure it is functioning properly.

  • Performance Check
    • Conducted quarterly on the application database
    • Run SQL performance monitor and identify long running processes
  • Index Evaluation
    • Conducted quarterly on the application database
    • Identify potential index changes to increase performance (based on
    • Performance Check)
    • Provide a list of queries that require index tuning changes
  • Threshold Monitoring
    • Conducted quarterly on the application database
    • Compare performance of select queries against baseline
    • Provide report of test results
    • Recommend options for resolution (as required)

Scheduled Task Management

  • Monitor scheduled tasks used by your application
  • Notify you if there are any issues
  • Work with you to resolve issues

Integrated Systems Management

  • Monitor integration processes used by your application
  • Notify you if there are any issues
  • Work with you to resolve issues

Application Performance Monitoring

Monitor critical components of business applications to ensure operational effectiveness

  • Conducted quarterly on the application
  • Monitor performance of key screens
  • Provide report of test results

Application Server Monitoring

  • Monitor disk usage
    • Weekly cleanup of application generated temporary files
    • Restart application
  • Monitor application memory pool
    • Weekly refresh of app pool
  • Scheduled Site Restart
    • Weekly restart of application website(s)

Application Error Log and Security Certificate Monitoring

  • Monitor secure certificate validity
    • Track certificates to renew prior to expiration date
  • Monitor application logs and error reporting
    • Daily monitoring of emails automatically generated from error messages
    • Quarterly review of application logs
    • Provide report of test results (as required)

Strategy Assessments

Evaluate, assess and provide recommendations for current software applications.

Hosted Source Control

Centralized source code management of custom built applications

Case Studies

Our client (DOAN) is a nationwide provider of auto and property damage appraisal services for ins...
Our client - A Wholesale Food Dristibutor
This wholesale food and food-related products distributor (WFD) is a Rosemont, Illinois-based com...
Our client- A Construction Consulting Company
TITA, a non-profit technical institute and trade association headquartered in Chicago works with ...

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Testimonials

  • A Transportation and Logistics Company

    The great benefits of working with alligatortek is their depth of knowledge within our industry, their retention, their notes, their ability to go back and truly understand our industry from the groun...
  • A Non-Profit Domestic Hunger Relief Organization

    The old process we used was frustrating because it required our donors to manually enter a lot of information, and when you’re out on the farm, it’s difficult to get to a computer to do that. With the...
  • A Premier Hospitality Group

    The process by which alligatortek approached our new website design was incredible. They asked the right questions, we provided them with information, they collected the data and came up with a brand ...
  • Chicago Community Trust

    Your team has been great in understanding our business needs. You continually translate these needs into successful projects on budget with a smile.
  • New Jersey Primary Care Association

    My organization has used the services of alligatortek for a number of years. They have yet to fail us! They are responsive and thoroug...
  • Large Manufacturing Plant

    We have happily been working with alligatortek since 2007 and are very satisfied. Every major project has been implemented by the desi...
  • Chicago Botanic Garden

    alligatortek architected, upgraded and executed the Chicago Botanic Garden’s Plant Records database and Plant Production database. The...
  • Wm. Wrigley Jr. Company

    I want to thank you for your help…This [system] works fabulously.
  • OSI Industries

    alligatortek did an outstanding job translating our needs and wants into a workable program, and after the development I have been ver...
  • Lettvin Development Company

    alligatortek has done a terrific job for us in our Web based customer service data base. Our company depends on this system continuall...
  • Pallay Insurance Agency, Inc.

    alligatortek designed and implemented a database for our firm a decade ago. Since that time they have made a number of updates for us ...
  • Chicago Botanic Garden

    [The alligatortek staff is] extremely knowledgeable and great to work with, willing to go the extra mile and work with us until a prob...
  • O'Donnell Homes

    I am 100% satisfied. The site turned out great. You have been very patient with my lack of 'tech savvyness'. alligatortek was very ple...
  • Mickey's Linen

    I feel as if Mickey’s Linen hit the jackpot when we found alligatortek. We started out by giving them a few small SQL projects to do s...
  • HandsOnSite

    alligatortek was great to work with. As I small business owner, without our own I.T. person, I needed to believe I could trust that th...
  • A Zoological Garden

    The team is transparent, honest, and truly looks out for what's best for the client.
  • EFE

    Your company has completed several projects for us and we've been extremely satisfied with all of them. Your staff is very knowledgeable, accessible, professional and easy to work with.
  • Bulk Material Handling and Storage

    You've been a pleasure to work with and have done a great job customizing our database to the unique requirements of our specific application.
  • Southside Landscaping

    I was completely impressed with the help I received from alligatortek...I am not very computer literate but you made it easy for me to...
  • CPI

    alligatortek is always friendly [and] very customer service orientated by being attentive to our company’s needs and requests. [They] ...
  • Judicial Attorney Services Inc.

    You continue to do an excellent job with the design, updating and maintenance of our company program. Work is performed in a timely and professional manner. I could not ask for more. Thanks for all th...
  • Bimbo Bakeries USA

    alligatortek’s experienced staff worked diligently to come up with a solution to our reporting needs. They shared their extensive know...
  • American Board of Endodontics

    alligatortek fixed the issue and it is ready for me to pull the report – this has saved me the hours of work that doing it manually would have required. alligatortek was a delight to work with and so ...
  • Chicago Botanic Garden

    I am forever in your debt! The problem you fixed has been a bug-a-boo haunting the website for months!
  • Calumet City Plumbing Co., Inc.

    We are impressed with the website services alligatortek provides. The ease & speed of our website updates makes our relationship hassl...
  • The Association of Michigan Basketmakers

    Oh my goodness – I LOVE IT!!!! You guys are doing an AWESOME job!!!! I have been looking through each screen and [I] am so happy. I can’t say enough [about] what a great job you are all doing. Thank y...
  • All About The Children

    The site looks great. Thank you and your team very much for the great job in the facelift!
  • American Medical Technologists

    The work that alligatortek performed was terrific. The [billing] process has been running smoothly for us. Work completed July 2010
  • MBT

    You did an outstanding job developing an application for my group. The application met all of our needs (and more), was well thought out, and was delivered on time and on budget. Plus, your team is ju...
  • MEDRAD Inc.

    Your support staff is always prompt to respond and is extremely knowledgeable. I feel confident that my requests will be handled promptly.
  • Wm. Wrigley Jr. Company

    It has been a pleasure working with you and [your team]. Thanks for your help.
  • HandsOnSite

    alligatortek responded to my small business computer crisis with speed and professionalism. They listened and understood my problem, I...
  • Pulmonary Fibrosis Foundation

    Very professional, courteous and customer service oriented. We were very pleased with our end result.
  • SAFC Biosciences (Sigma-Aldrich)

    Your team is fantastic to work with and extremely responsive. I inherited a project that was several months old with your group and you helped me get up to speed and worked with me as if I had been on...
  • Shelbourne Development Group, Inc.

    You’re first off always so nice! Secondly, totally thorough and quick-to-respond – you’re awesome!!
  • Large Manufacturing Plant

    We have happily been working with alligatortek since 2007 and are very satisfied. The entire staff is knowledgeable and professional, ...
  • South Suburban Mayors and Managers

    [You] have been able to [develop] a reasonably complex web site and have it professionally maintained with issues being handled quickly.
  • USF

    I have worked with alligatortek for the past two years and I appreciate the personal interest put into my projects and software develo...
  • Wireless Training Department

    Wow!! I really like what you and your team have accomplished. I do like the fact how I can edit the dropdowns in the database. This function is very easy to use!
  • Village of Phoenix

    The staff at alligatortek did an excellent job of building our web site and providing our staff with valuable service for future web s...
  • Jennifer Nelson, LLC

    Recently I had the crippling issue of not being able to receive new emails on my business account. No matter what I tried, I could not find a fix. My employer directed me to a specific person at allig...
  • Accurate Personnel, LLC

    No matter what the inquiry, I know I can always expect patience and flexibility from the staff at alligatortek.
  • A Zoological Garden

    Great people to work with.
  • Royal Group

    They get things done on time and are very easy to work with.
  • Illiana Financial

    Epitomizes the philosophy of people helping people.

Testimonials

  • A Transportation and Logistics Company

    The great benefits of working with alligatortek is their depth of knowledge within our industry, their retention, their notes, their ability to go back and truly understand our industry from the groun...
  • A Non-Profit Domestic Hunger Relief Organization

    The old process we used was frustrating because it required our donors to manually enter a lot of information, and when you’re out on the farm, it’s difficult to get to a computer to do that. With the...
  • A Premier Hospitality Group

    The process by which alligatortek approached our new website design was incredible. They asked the right questions, we provided them with information, they collected the data and came up with a brand ...
  • Chicago Community Trust

    Your team has been great in understanding our business needs. You continually translate these needs into successful projects on budget with a smile.
  • New Jersey Primary Care Association

    My organization has used the services of alligatortek for a number of years. They have yet to fail us! They are responsive and thoroug...
  • Large Manufacturing Plant

    We have happily been working with alligatortek since 2007 and are very satisfied. Every major project has been implemented by the desi...
  • Chicago Botanic Garden

    alligatortek architected, upgraded and executed the Chicago Botanic Garden’s Plant Records database and Plant Production database. The...
  • Wm. Wrigley Jr. Company

    I want to thank you for your help…This [system] works fabulously.
  • OSI Industries

    alligatortek did an outstanding job translating our needs and wants into a workable program, and after the development I have been ver...
  • Lettvin Development Company

    alligatortek has done a terrific job for us in our Web based customer service data base. Our company depends on this system continuall...
  • Pallay Insurance Agency, Inc.

    alligatortek designed and implemented a database for our firm a decade ago. Since that time they have made a number of updates for us ...
  • Chicago Botanic Garden

    [The alligatortek staff is] extremely knowledgeable and great to work with, willing to go the extra mile and work with us until a prob...
  • O'Donnell Homes

    I am 100% satisfied. The site turned out great. You have been very patient with my lack of 'tech savvyness'. alligatortek was very ple...
  • Mickey's Linen

    I feel as if Mickey’s Linen hit the jackpot when we found alligatortek. We started out by giving them a few small SQL projects to do s...
  • HandsOnSite

    alligatortek was great to work with. As I small business owner, without our own I.T. person, I needed to believe I could trust that th...
  • A Zoological Garden

    The team is transparent, honest, and truly looks out for what's best for the client.
  • EFE

    Your company has completed several projects for us and we've been extremely satisfied with all of them. Your staff is very knowledgeable, accessible, professional and easy to work with.
  • Bulk Material Handling and Storage

    You've been a pleasure to work with and have done a great job customizing our database to the unique requirements of our specific application.
  • Southside Landscaping

    I was completely impressed with the help I received from alligatortek...I am not very computer literate but you made it easy for me to...
  • CPI

    alligatortek is always friendly [and] very customer service orientated by being attentive to our company’s needs and requests. [They] ...
  • Judicial Attorney Services Inc.

    You continue to do an excellent job with the design, updating and maintenance of our company program. Work is performed in a timely and professional manner. I could not ask for more. Thanks for all th...
  • Bimbo Bakeries USA

    alligatortek’s experienced staff worked diligently to come up with a solution to our reporting needs. They shared their extensive know...
  • American Board of Endodontics

    alligatortek fixed the issue and it is ready for me to pull the report – this has saved me the hours of work that doing it manually would have required. alligatortek was a delight to work with and so ...
  • Chicago Botanic Garden

    I am forever in your debt! The problem you fixed has been a bug-a-boo haunting the website for months!
  • Calumet City Plumbing Co., Inc.

    We are impressed with the website services alligatortek provides. The ease & speed of our website updates makes our relationship hassl...
  • The Association of Michigan Basketmakers

    Oh my goodness – I LOVE IT!!!! You guys are doing an AWESOME job!!!! I have been looking through each screen and [I] am so happy. I can’t say enough [about] what a great job you are all doing. Thank y...
  • All About The Children

    The site looks great. Thank you and your team very much for the great job in the facelift!
  • American Medical Technologists

    The work that alligatortek performed was terrific. The [billing] process has been running smoothly for us. Work completed July 2010
  • MBT

    You did an outstanding job developing an application for my group. The application met all of our needs (and more), was well thought out, and was delivered on time and on budget. Plus, your team is ju...
  • MEDRAD Inc.

    Your support staff is always prompt to respond and is extremely knowledgeable. I feel confident that my requests will be handled promptly.
  • Wm. Wrigley Jr. Company

    It has been a pleasure working with you and [your team]. Thanks for your help.
  • HandsOnSite

    alligatortek responded to my small business computer crisis with speed and professionalism. They listened and understood my problem, I...
  • Pulmonary Fibrosis Foundation

    Very professional, courteous and customer service oriented. We were very pleased with our end result.
  • SAFC Biosciences (Sigma-Aldrich)

    Your team is fantastic to work with and extremely responsive. I inherited a project that was several months old with your group and you helped me get up to speed and worked with me as if I had been on...
  • Shelbourne Development Group, Inc.

    You’re first off always so nice! Secondly, totally thorough and quick-to-respond – you’re awesome!!
  • Large Manufacturing Plant

    We have happily been working with alligatortek since 2007 and are very satisfied. The entire staff is knowledgeable and professional, ...
  • South Suburban Mayors and Managers

    [You] have been able to [develop] a reasonably complex web site and have it professionally maintained with issues being handled quickly.
  • USF

    I have worked with alligatortek for the past two years and I appreciate the personal interest put into my projects and software develo...
  • Wireless Training Department

    Wow!! I really like what you and your team have accomplished. I do like the fact how I can edit the dropdowns in the database. This function is very easy to use!
  • Village of Phoenix

    The staff at alligatortek did an excellent job of building our web site and providing our staff with valuable service for future web s...
  • Jennifer Nelson, LLC

    Recently I had the crippling issue of not being able to receive new emails on my business account. No matter what I tried, I could not find a fix. My employer directed me to a specific person at allig...
  • Accurate Personnel, LLC

    No matter what the inquiry, I know I can always expect patience and flexibility from the staff at alligatortek.
  • A Zoological Garden

    Great people to work with.
  • Royal Group

    They get things done on time and are very easy to work with.
  • Illiana Financial

    Epitomizes the philosophy of people helping people.